Refund policy

30-Day Damage & Defect Policy

We accept returns or replacements within 30 days of delivery only if the item arrives damaged, defective, or incorrect.

We do not accept returns based on change of mind, aesthetic preference, or normal wear and tear.

To be eligible for a return:

  • The issue must be reported within 30 days of delivery.

  • The item must be unused and in its original condition and packaging.

  • Proof of purchase is required.

  • Clear photos or videos showing the damage or defect must be provided.

To start a request, please contact us at:
info@lumicedar.com

Approved returns must be sent to:
108-118 Brea Canyon Road, City of Industry, California 91789, United States

Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a replacement or refund where appropriate.

Non-Returnable Situations

We do not accept returns for:

  • Change of mind

  • Minor natural variations in cedar wood grain or color

  • Normal wear and tear (scratching, chewing)

  • Damage caused by improper installation or misuse

  • Sale items or gift cards

  • Customized or pre-assembled products

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, customers have the right to cancel or return their order within 14 days as required by EU consumer law. Items must be unused and in original packaging.

Refunds

Once we receive and inspect the approved return, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at info@lumicedar.com