Contact information

Contact Lumicedar

Customer service: info@lumicedar.com
Response time: 1–2 business days
Support hours: Monday–Friday, 09:00–17:00 GMT

Pre-sale enquiries: Product dimensions, materials, pet suitability and assembly.
Order and after-sales support: Include your order number and a brief description of the issue.
Wholesale and B2B: Use the subject line “B2B Enquiry”.

Seller information

Seller: Paisend Global Limited
Registered office:
Room 8142, 8/F, JC Tower
No. 91 Wai Yip Street
Kowloon, Hong Kong
Company registration number: 78463537
Responsible director: 凡小莉

German VAT ID: DE459842642
German tax number: 15/480/53551
EORI: IE4669873JH

Germany fulfilment and authorized returns

NW2
Wahrbrink 27
59368 Werne
Germany

The Werne location is a fulfilment and authorized return facility, not the company registered office. Please contact us before sending a return so we can provide the return authorization, reference and carrier instructions.

Full legal information is available in our Impressum.