We are here to help with product questions, orders, after-sales support, and business enquiries.

Customer service: info@lumicedar.com
Response time: Within 1-2 business days
Support hours: Monday-Friday, 09:00-17:00 GMT

Pre-sale enquiries: Product dimensions, materials, pet suitability, and assembly.
Order and after-sales support: Please include your order number and a brief description of the issue.
Wholesale and B2B: Use the subject line B2B Enquiry.

For quick answers, visit our Frequently Asked Questions.

Germany customer information

Seller: Paisend Global Limited
German VAT ID: DE459842642
German tax number: 15/480/53551
EORI: IE4669873JH

Germany fulfilment: Orders are dispatched from our warehouse at NW2, Wahrbrink 27, 59368 Werne, Germany.

Returns: Please contact info@lumicedar.com before sending an item back. We will provide return authorization and the current reference instructions. Do not send an unapproved return directly to the warehouse.