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Frequently Asked Questions

Clear answers for a smoother shopping experience

FAQ | Lumicedar

What materials are used in Lumicedar pet homes?

Our pet homes are crafted from FSC-certified cedarwood, providing durability, a natural scent, and an eco-friendly solution for your pet's comfort.

How do I assemble my Lumicedar pet house?

Assembly is simple! We provide a detailed manual along with all necessary hardware. You'll have your pet's new home ready in no time!

Are Lumicedar products safe for my pets?

Absolutely! All our pet homes are built with non-toxic materials, ensuring your pet's safety. The finishes are safe for both pets and the environment.

Can I customize the size of the pet house?

Currently, we offer fixed sizes, but we do provide some custom options in terms of color and design. Please reach out to our customer service for further inquiries.

How do I clean and maintain my pet house?

For regular maintenance, we recommend wiping the house with a damp cloth. Avoid harsh chemicals to preserve the wood’s finish. For deeper cleaning, use a gentle wood cleaner.

Do you offer international shipping?

At the moment, we offer shipping primarily within the United States. If you're located outside of the U.S., please contact us for specific shipping options.

What is your return policy?

If your product arrives damaged or defective, we offer a 30-day return policy. Simply reach out to us, and we will guide you through the process.